Compliance

Compliance to the Long Term Insurance Act is a requirement for all Financial Services Providers.

Compliance to the Long Term Insurance Act is a requirement for all Financial Services Providers. This is monitored by the Financial Services Conduct Authority (FSCA). Clients’ are mandated and this mandate in no way imbues any rights on the business or any corresponding liability on the part of the licensed Financial Services Provider for any business transacted outside the ambit of this mandate.

It is recorded that this mandate is a special purpose vehicle for the purpose of establishing a conduit whereby financial services as contemplated in the Financial Advisory and Intermediary Services Act (the FAIS Act) can be provided to consumers in a controlled environment where the aims and objectives of the FAIS Act are regarded as paramount.

Exodec is a Financial Services Provider and Administrator that renders intermediary services in relation to the administration of assistance policies on behalf of the Insurer to the extent agreed to in terms of a written mandate between the insurer and Exodec, this also includes binder holder functions as per the agreement between Exodec and the Insurer and defined in the Regulations under the Long-term Insurance Act.

Exodec adheres to the FSCA’s regulations and has a formal complaints policy and procedure in place.

All complaints will be handled professionally and confidentially. All customers are also treated in accordance to our Treating Customers Fairly policy and process. Exodec also adhere’s to a Conflict of Interest policy and procedure.

Conflict of Interest Policy

Complaints Resolution Policy

Complaints Policy, Resolutions System and Procedures – Consumer Leaflet

Confidentiality Policy

Guardrisk: Notice of change Funeral Policy

Treating Customers Fairly Policy